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Frequently Asked Questions

Below you'll find answers to the questions we get asked the most.

If you are already a client, you can go to the 'Downloads'-page on our website. You will need to fill-in your client number and VAT-number to download the Club Planner software on your computer.
Your client can go to your personalised online platform: https://www.'name'.clubplanner.be/registration where he can click on 'Forgot password'. He will automatically receive an e-mail with a randomly generated password. You can also make a new password manually for a member by going to this member in Club Planner's members tab and by clicking on the 'key'-button.
Go to your personalised online platform: https://www.'name'.clubplanner.be/registration. On this link your clients can click on the log-in button to register or log-in to your webshop.
We do not recommend that, but in some cases this may be necessary and we can support this.
We use an SMS gateway, in which we insert your own SIM card. The price per SMS depends on your own provider. You only pay a small contribution for the rent of the hardware to us.
We are a registered partner of Worldline, all devices of Worldline are supported.
We have an any-point-in-time restoration with a maximum of 30 days, if you want more than this can be set.
Unlimited, our licensing model does not set a maximum amount.

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